ERR_NAME_NOT_RESOLVED

The browser cannot find an IP address for the domain you entered, so it cannot reach the website. This usually points to a missing or incorrect DNS record, a typing error in the domain name, or a recent DNS change that is not yet visible everywhere.

Check the scope first

Open the domain on a second device or over a mobile network. If it works there, the issue is probably local. If it fails everywhere, review the domain's DNS configuration.

Resolution

1. Check the complete URL, including any subdomain such as www.
2. At your DNS provider, confirm that the nameservers match the configuration method you selected.
3. If you manage DNS records manually, confirm that the A or AAAA record points to the server address shown in the OS Cloud panel.
4. Check the root domain and www separately if you use both.
5. If DNS was changed recently, allow the change to propagate and avoid making conflicting changes while propagation is in progress.
6. Only for a local issue, clear the DNS cache on your device or router and try again.

See Configure DNS records for the complete setup.

Verify the result

The issue is resolved when the domain opens the correct website on multiple devices. If a certificate warning appears next, review the SSL configuration.

Contact support if the records appear correct but the domain still cannot be resolved after normal DNS propagation. Include the domain, configured nameservers and time of the last change.