Contact support

A complete problem description helps our support team identify the cause and appropriate solution more quickly. Use this checklist before contacting us.

Check this first

1. Check the OS Cloud status page for current incidents or maintenance.
2. Search OS Support for the exact error message or affected component.
3. Reproduce the issue once in a private browser window or on another network, unless doing so could change or delete data.
4. Record what you have already tried and the result of each step.

Never share secret information

Do not send passwords, two-factor authentication codes, recovery codes, private keys, complete database exports or API secrets. Remove personal data and secret values from screenshots and logs.

Information to include

Where possible, provide:

• your account or company name;
• the affected domain, email address or website name;
• the exact error message without paraphrasing it;
• the date, time and time zone of the issue;
• which users or visitors are affected;
• the steps required to reproduce the problem;
• recent changes to DNS, plugins, themes, code or settings;
• relevant screenshots or log entries with sensitive data removed.

Message template

Subject: [component] short description of the problem

Account/company:
Affected domain or service:
Started at (date, time and time zone):
Exact error message:
Impact on users or business operations:
Steps to reproduce:
Already tried:
Recent changes:

Describe the urgency clearly

Explain the business impact objectively. For example:

• Critical: a production environment or essential email service is unavailable to every user.
• High: an important function is unavailable and there is no practical workaround.
• Normal: a component is partially affected or you have a configuration question without an active outage.

Marking a request as “urgent” without explaining the impact or providing error details does not help diagnosis and may lead to additional questions.

Contact options

• Email: support@originstudio.nl
• WhatsApp: start a conversation
• Service status: status.oscloud.nl