Failed Payments

If a payment can't be completed — usually due to an expired card or a bank communication error — our system starts a grace period so you have time to resolve the issue without losing access to your services.

If you need to delay a payment for financial reasons, contact us first. We can make arrangements to prevent your account from being locked or suspended.

Payment retry timeline

When	What happens
Day 0	Initial payment attempt fails.
Day 11	A reminder is sent (3 days before the 2-week payment deadline).
Day 17	A second reminder is sent (3 days after the 2-week payment deadline).
Day 27	A final personal email is sent regarding the outstanding payment. The balance must be settled within 3 days.
Day 30	If the invoice is still unpaid, all associated plans and services are formally decommissioned.

Permanent deletion notice: Once an account is decommissioned, all data hosted on our infrastructure — including production environments, staging instances, and associated databases — is permanently purged from our servers. This action is irreversible. We strongly recommend keeping external backups to avoid total data loss in case of a billing lapse.